Professional Services: Adoption Maximizer (AdMax)

Introduction

Hitachi ID is committed to providing end-to-end identity management solutions to our customers. We support our clients from initial requirements discovery, through solution design, product deployment, and our proprietary Adoption Maximizer (AdMax®) program.

Successful implementation of an identity management system must be supported by an effective user adoption plan. For over ten years, Hitachi ID has deployed flexible solutions across all industries, to midsize and large multi-national enterprises, delivering significant business value to the client. This experience has allowed Hitachi ID to develop our AdMax program.

AdMax enables Hitachi ID customers to effectively engage their end users throughout the project life cycle, to realize these objectives:

Maximize adoption of all self-service functions (password reset, account registration, biometric enrollment, etc.) across all user groups and computer environments.
Typically reach 80% - 90% end user adoption in 90 days.
Gain early ROI (return on investment) by improving:
- Help desk productivity.
- Admin staff productivity.
- End-user productivity.
Maximize user satisfaction.

Implementation of Hitachi ID's AdMax program is initiated during the discovery phase and completed only after the system is deployed and both Hitachi ID and the client sign off on the completed rollout.

Components of the AdMax program

The AdMax solution delivery process includes six components:

Needs assessment.
AdMax toolkit.
Workflow optimization and GUI customization.
Communication plan for all stakeholders.
End-user incentives.
Feedback and metrics.

The AdMax program improves user adoption by at least 50% over a typical unassisted deployment. AdMax is available from Hitachi ID's solution delivery team, both as a stand-alone solution offering and as part of the complete solution delivery program.

AdMax Program Phases

Hitachi ID's AdMax program proceeds in phases:

Phase One: Client Needs Assessment and Planning
In this phase, the project objectives, program plans and timelines are set.
Requirements are gathered to support customization of the communication plan. Stakeholders are identified and their buy-in is sought. Current and future workflow requirements as well as GUI customization requirements are gathered. Business process changes are defined.
Phase Two: AdMax Solution Design
Solution design follows from the requirements analysis completed in the first phase. Solution templates are used as a starting point, and adjusted as required.
A deployment plan, rollout strategy and user enrollment pacing schedule are developed. A review of best practices for user adoption is undertaken, with consideration given to organizational constraints. A plan is developed for user awareness and training. Finally, a culturally sensitive set of incentives and disincentives is set into the general project plan to ensure a rapid user adoption.
Phase Three: Roll-Out
As the organization embarks on deploying the Hitachi ID solution enterprise-wide, it must engage an effective communication strategy to keep all end-users informed and aware.
Armed with a customized AdMax toolkit, Hitachi ID customer deployment teams send early communications to all key stakeholders to gain the appropriate buy-in for a successful roll-out.
Personalized user communications are automatically sent to each user at the appropriate time, depending on the planned roll-out schedule, maximum communication volume thresholds and maximum message frequency per user.
Time-specific adoption rates and target ROI (return on investment) are monitored and communicated to the stakeholders during the implementation and roll-out. User experience is monitored and required changes are dynamically set into the plan.

Learn More

To clarify how this program can help in deploying your identity management solution, please contact:
Professional Services
1.403.233.0740
profserv@Hitachi-ID.com