Benefits: Cost Savings
Password Management
P-Synch realizes cost savings and enhanced productivity for both users and the IT help desk:
- User Productivity: Users experience fewer password problems.
This is a result of password synchronization, which helps users to remember one or two passwords, rather than forgetting or writing down many different passwords.
- Reduced Help Desk Call Volume: Password problems are resolved by self service.
Of problems that remain after activating password synchronization, the majority are resolved by self service and never generate a help desk call.
- Reduced Help Desk Cost Per Call: Password problem calls are resolved quickly.
Remaining password problem calls are resolved by the P-Synch web interface, which handles every aspect of the call and allows a support analyst to resolve a password problem call in about 1 minute.
User Provisioning
ID-Synch realizes cost savings for security administrators and enhanced productivity for users:
- User Productivity:
Users get new and changed access more quickly.
New hires can be provisioned in hours rather than days or weeks. Staff with changed responsibilities get updated access privileges immediately, rather than waiting for changes to be approved and implemented.
- Reduced Administration Transaction Volume:
Security administrators are freed from routine tasks.
Routine tasks, such as setting up standard systems access for new users, deactivating access after routine terminations and making changes to user attributes or group memberships can be handled by automated processes and self service. Security administrators are freed to focus on more valuable tasks.
- Improved administrator efficiency:
Administrators can manage user access to multiple systems from a
single console.
A consolidated web console allows both global and regional / departmental security administrators to manage any user's access to any combination of systems from a single point. This reduces time wasted switching between native administration programs, duplicate input and platform-specific training.
Active Directory Group Membership Management
ID-Access realizes cost savings for security administration help desk by reducing the number of user calls about "access denied" problems. This is accomplished by empowering users to browse for network resources and request access using a self-service web portal. Requests are automatically routed to AD group owners for approval and automatically fulfilled if/when approved.